IT support specialists are the people everyone calls when technology stops working. This fully online certificate gives you the troubleshooting skills and confidence to start an IT career quickly, and it prepares you to pass both CompTIA A+ exams.
What you’ll learn
- Computer hardware, operating systems and mobile devices
- Networking basics and Wi-Fi troubleshooting
- Help desk ticketing and customer service
- User accounts, cloud tools and basic security practices
- Scripting fundamentals to automate routine tasks
Why Palmetto Ridge
Every course runs through RidgeLearn, with virtual labs that let you build and repair systems from your own laptop. Live evening help sessions with instructor Monique give you a real person to ask when you get stuck. Students who live nearby are welcome to use the Ridgeview STEM Center’s hardware lab on Saturdays. All 27 credits stack directly into our Cybersecurity AAS, so you can start working in IT and keep moving toward a higher-paying role. This certificate is especially popular with transitioning service members and working adults looking for a career change.
Careers & next steps
- IT Support Specialist
- Help Desk Technician
- Desktop Support Technician
- Field Service Technician
- Junior Systems Administrator
Ready to start?
Applying is free. An advisor will help you map every class from day one to graduation.